Help at the Press of a Button, for the People You Love
MediCare is Prism's personal alarm service for people living independently. A state-of-the-art Ajax hub with built-in 4G, a single push-button fob carried by the occupant, and instant alerts to the family's phones the moment assistance is needed.
Moving on from traditional telecare
Alerts That Go to Family First
Traditional telecare rings a call centre over a landline — technology from an era that is being switched off. MediCare is built on the Ajax platform Prism installs every day: a professional hub with 4G built in, and a fob that sends an alert straight to the phones of the people who care, in seconds. Professional 24/7 monitoring is there as an option — not a requirement.
1 press
Is all it takes to raise the alert
4G
Built in — no landline required
Seconds
From button press to phone alert
24/7
Optional monitored response
Design it yourself
Build your MediCare system online
Answer a few questions about the home and the person you’re looking after — buttons, cameras, fire detection — and we’ll specify the system, price it and email your itemised quotation. It takes about three minutes, and a person checks every quote before it is sent.
How it works
From Button Press to Someone at the Door
No dialling, no remembering numbers, no talking to a machine. One press starts a chain that ends with someone who cares knowing, and acting.
Carried on a lanyard, keyring or clip — wherever they are in the home or garden, one press is enough.
The Ajax hub signals out on its own 4G connection, with battery backup if the power is off and no reliance on a landline.
Everyone linked to the system gets an instant notification saying help is needed — with the time and the system it came from.
A phone call, a visit, or — with optional monitoring — a trained operator at our 24/7 alarm receiving centre acting on an agreed plan.
The equipment
Three Parts. Nothing to Learn.
MediCare uses the same professional Ajax hardware Prism installs in homes and businesses across the UK — installed, tested and maintained by our own engineers.
Ajax Hub with Built-in 4G
The heart of the system. A professional-grade Ajax hub with its own 4G connection, so alerts go out even where there is no landline and no home broadband.
- Built-in 4G — no phone line needed
- Battery backup through a power cut
- Tamper and jamming detection
- Installed and maintained by Prism engineers
Single Push-Button Fob
One button, carried with them — on a lanyard, a keyring or clipped to clothing. One press raises the alert; there is nothing to dial and nothing to remember.
- One press sends the alert
- Battery life measured in years, not days
- Splash-resistant for everyday wear
- Works throughout the home and garden
Alerts on the Family's Phones
The moment the button is pressed, every linked phone gets a notification — so the people who care respond first, not a stranger in a call centre.
- Instant push notifications, iOS and Android
- Multiple family members on one system
- See the alert time and confirm it is handled
- Optional 24/7 monitored response as well
Why families are switching
Traditional Telecare vs MediCare
Who it’s for
Independence, With Someone Close By
MediCare is for anyone who wants to keep living in their own home with the reassurance that help is one press away — and for the families who want to know, not wonder.
- Older parents and relatives living alone
- People recovering at home after surgery or illness
- Anyone with a condition that can need assistance at short notice
- Lone occupants who simply want reassurance
Designed to grow
Part of the Prism Platform
Because MediCare runs on Ajax, it is never a dead end. The same hub can take on smoke and flood sensors, an intruder alarm, cameras — added device by device, whenever the need arises, without replacing anything.
Every system is specified at a free home survey, installed by Prism’s own engineers, and supported by the same team afterwards — one company, one number to call.
MediCare Questions
Frequently Asked Questions
Does MediCare need a landline or broadband?
What happens when the button is pressed?
What if there is a power cut?
Does it work outside the house?
Can it be professionally monitored as well?
Can it grow into a full alarm system?
Reassurance for You. Independence for Them.
Book a free, no-obligation home survey and we'll design a MediCare system around your loved one's home and routine — or call 0330 236 8191 and talk it through with a person, not a menu.